We have a 10 day return policy, which means you have 10 days after receiving your item to request a return. Refunds are only accepted for defective or damaged items.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at siliconeconcepgt@gmail.com. Please note that returns will need to be sent to the following address: Si Concepts, Kh. No. 936, 2nd floor, Karhera colony, Mohan Nagar P.O, Dist. Ghaziabad, Uttar Pradesh, PIN 201007.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at +91 8375904936
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We also do not accept returns for items if the product matches exactly the the ordered item by you.
Unfortunately, we cannot accept returns for used products.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at siliconeconcept@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.
You can always contact us for any return questions at siliconeconcept@gmail.com.
If more than 15 business days have passed since we’ve approved your return, please contact us at siliconeconcept@gmail.com.
